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FAQs

Can GoDo pay me for my commission or tips?
GoDo does not currently support advancing tips or commissions, although these items can be direct deposited into your GoDo card account during your normal payroll cycle.
Can I cancel my transfer request?
GoDo strives to make your money available as soon as possible after a completed transfer request. Therefore, cancellation requests made through support tickets may or may not be honored.
How can Holidays and weekends affect my pay date and my transfers?
Your Employer's pay period does not change when you register a GoDo account. Early access to pay initiated through the GoDo app are typically completed in the same day.
How do I see past transaction activity?
All transactions, inclusive of spending, payments, and advances, can be found in the "Your Money" Section of the GoDo app.
Can I use the application if I only receive social security or government benefits?
Yes. GoDo does not provide advances of Social Security or any other government benefits at this time. Although, you can use your account and routing number to receive those funds into your GoDo account.
Does GoDo charge fees ?
GoDo has worked hard to create an account that has minimal to no fees depending on how you use it. For a detailed list of these items, please refer to the GoDo Fee Schedule.
How long does it take for a refund to be posted to my GoDo account?
In the event of a refund or credit back to your card, most merchandise returns are posted within 24 hours. But depending on the merchant and their applicable rules, it could take up to 5 business days. Please check your app over that time period for the most recent transactions and if you are having […]
How long does it take to get my money?
GoDo is a tool that allows you to access the pay you've earned as you earn it. Once your shift hours are logged and appear as available wages in the GoDo app, you can have those advanced immediately into your GoDo card account.
Is there a fee to use GoDo?
GoDo has worked hard to create an account that has minimal to no fees depending on how you use it. For a detailed list of these items, please refer to the GoDo Fee Schedule.

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